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Communication In Dentistry – The skills you need and how to apply them in day-to-day practice

May 2 @ 12:45 pm - 5:00 pm



Course Outline:

The world of dentistry is evolving, with a patient base that has higher expectations about the treatment they receive and a profession that is presented with an often bewildering array of new concepts, technologies and treatment modalities.
One principle that has remained constant in modern dental practice is the value assigned by patients to dentists that communicate effectively with them – the literature says that they are more satisfied, have better outcomes and in turn, the treating dentist will have greater job satisfaction and receive less complaints.
This half day course is aimed at identifying and honing skills dentists already have and learning how to apply them in various situations. The course will be interactive, with discussions, group work and role plays to give practitioners the tools to apply these skills straightaway in their practice of dentistry.

Topics covered will include:

  • benefits of effective communication;
  • the key communication skills relevant to dental practice;
  • understanding these skills and barriers to implementation;
  • integration and application of the skills in your workplace;
  • communication in challenging situations.


May 2
12:45 pm - 5:00 pm


Dr Jenny Ball


Dr Colm Harney
About Presenter
Dr Colm Harney graduated in 1993 from Trinity College Dublin (B.Dent.Sc.) and has worked in a broad range of practice settings. He has worked as a general dentist in Northern Ireland and in that time he also worked in the volunteer sector with an organisation providing Dental care in Romanian orphanages. In 1997 he worked in Australia in 1997, first working in public sector clinics and then as an Itinerant Dentist attached to the Royal Flying Doctor Service in Cape York Penninsula. After relocating to London Colm as a GDP for 8 years in a city practice. He completed post -graduate studies in Communication and Dispute Resolution at the University of London. He worked as a mediator for a company that managed neighbour disputes in East London. Colm relocated to Perth in 2007 and has been a GDP at the same practice for over 10 years. He has worked for Health and Disability Services Complaints Office as senior case manager, handling complaints against healthcare providers using mediation and negotiated settlement with the parties in dispute. Since 2013 Colm has been a tutor and examiner in the Communication Skills module for the Doctor of Dental Medicine (DMD) and Doctor of Medicine (MD) students at the University of Western Australia.
Dr Jenny Ball


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54-58 Havelock St
West Perth, Perth 6005 Australia
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