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Keep Your Practice Healthy- Happy Staff and Happy Patients

August 24 @ 8:45 am - 5:00 pm


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This full day course will provide you information on how to critically review the health of your dental practice and offer you some suggestions on how to improve it internally in relation to the dental team dynamics and in house operations, and externally by building your client base, not only from a financial aspect but by retaining the type of clients that you would like to treat and retain. The day will cover four sessions.

Topics to be covered are:

Session 1

  • Overview of an operating system for practice growth
  • Creating an elite team – why and how to consciously create a world class culture
  • Setting you team up for success (on boarding, training and clear performance expectations)


Session 2 and 3

  • Internal Marketing.
  • How to recruit new patients, retain existing patients and reactivate those who have fallen through the cracks.
  • Why everything we do builds or erodes trust.
  • Building value for dentistry. How to prevent cancellations before they occur.
  • How to handle price shoppers.
  • Handling preferred provider enquiries.
  • The 4 step method to generate word of mouth referrals.
  • How to multiply appointment bookings.


Session 4

  • What to focus on.
  • The difference between a critical driver and key performance indicator.
  • Metrics for success.
  • Create your own practice dashboard.
  • Kan Ban methodology to problem solve common issues and then develop a personal action plan.


August 24
8:45 am - 5:00 pm


Dr Jenny Ball


Dr Jesse Green
About Presenter
Dr Jesse Green is a dentist, entrepreneur, coach, best-selling author and renowned thought leader in the field of dental practice who specialises in working with dentists who want to work in an environment with a great dental team and provide high quality dentistry to their clients. Management format that offers numerous tools to assist your practice. Jesse started his earlier career in the Royal Australian Navy. After purchasing his own practice in 2004 he realised that practice ownership can be a lonely pursuit. Dentists aren't taught business at university and are unable to talk to family or friend because they 'just don't understand'€ and are hesitant to talk to colleagues in a competitive marketplace. In an over increasing over competitive market Jesse has made an art of assisting dentists to retain the best patients. He is the founder of a business management format that offers numerous tools to assist your practice. He is renowned for creating tailored solutions that deliver excellent results financially and a great work/life balance for dentists. Attendance at this course will include a complimentary copy of Dr Jesse Green's book.
Dr Jenny Ball


ADA House
54-58 Havelock St
West Perth, Perth 6005 Australia
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