CPD: 1.5 Hours
How well (or badly) do you communicate with your patients? Never underestimate the value of good communication skills when providing patients with information about a dental procedure, when trouble shooting or explaining why they need to see a specialist. Whilst most dentists are extremely good at clinical skills and knowledge, the important “soft” skill of communication is often given far less attention. But let’s change this. Good communication helps build a great relationship with your patient, increases your career satisfaction, and can keep you out of trouble if a dental/legal incident was to occur.
Topics to be covered include:
Presenting Treatment Options with clarity & confidence
The Hpeless Prognosis
Referral to a Specialist
The First Date – Building a long term relationship with your patients and team.
About the Presenter:
Dr Cigdem Kipel is a general dental practitioner and a principal dentist at North Sydney Dental Practice. The practice is dedicated to maintaining the highest level of clinical excellence throughout patient care. Cigdem is passionate about improving smile aesthetics through aligner therapy, implants, and cosmetic dentistry. Along with her clinical skills, she has outstanding skills in patient communication. Patient communication is one of her passions. She understands the importance of empathy, patience and building trusting relationships as keys to instilling confidence for her patients and allowing them to regain pride in their oral health. Cigdem has lectured, podcasted and written about the importance of effective communication skills.