The various medical professions often talk about “difficult patients” and the hassle they can cause (eg taking up valuable time, using up resources, upsetting treating and support staff as well as other patients).
This workshop will explore the nature of “difficult patients” and what strategies can be used to manage their presenting challenging behaviors. In addition we will explore ways how we and our colleagues can develop strategies to manage ourselves after dealing with a difficult patient.
The workshop will be highly interactive, with both didactic and experiential activities, and opportunity for questions and discussion. Participants will receive written handouts to support the workshop.
About the presenter
Alexandra Hof completed a Master of Clinical/Health Psychology at Curtin University in 1994. She currently works in a private psychology practice in Perth, as well as providing workshops and presentations on range of mental health topics. She spent a number of years managing the staff counselling program for a large Perth based organization that had city, regional and international workplaces. She has a strong interest in preventative mental health interventions.